When a return or refund may be approved
A return or refund may be approved if an item arrives damaged, defective, missing parts, or materially different from what was ordered.
We may also approve a return if the wrong item was delivered or if another issue is confirmed by our support team.
Items that may not qualify
We may refuse returns for items that are used, incomplete, damaged after delivery, or missing packaging and accessories required to resell them.
Digital products, opened consumables, and clearly marked final-sale items may also be non-returnable unless law requires otherwise.
How to start a return
Contact us with your order number, a description of the issue, and clear photos or video if possible.
If the return is approved, we will share the next steps, including where to send the item or how to arrange collection.
Refund timing
Refunds are usually issued through the original payment method or another method we agree with you.
Processing times depend on the payment provider and may take several business days after approval.
Replacements and exchanges
If a suitable replacement is available, we may offer a replacement or exchange instead of a refund.
When a replacement is not possible, we will discuss the best available resolution with you.