Order processing
Orders are processed after payment is confirmed and order details are checked.
High-demand products, custom requests, or orders placed outside business hours may take longer to process.
Delivery methods and timing
Delivery options may include same-day delivery, standard courier delivery, pickup, or other methods shown at checkout.
Estimated delivery windows depend on your location, order time, courier capacity, and product availability.
Address accuracy
You are responsible for providing a complete and accurate delivery address, phone number, and any access instructions needed to complete delivery.
If an order cannot be delivered because the address or contact details are wrong, extra fees or delays may apply.
Delivery issues and risk
Once an order has been handed to the courier or collected, we are not responsible for delays caused by third parties, weather, traffic, or other events outside our control.
If a package appears lost or damaged in transit, contact us promptly so we can help investigate the issue.
Store pickup
If pickup is offered, please bring proof of order and any identification requested at the time of collection.
Uncollected orders may be cancelled after a reasonable holding period.